Admissions Coordinator

Admission Coordinators are responsible, without little or no supervision, for screening and qualifying each new lead, providing necessary information to prospective client’s families and/or referring professionals who are seeking treatment for adolescents, and completing a thorough and comprehensive clinical assessment. Admission Coordinators should be well versed in the admission process, have the ability to manage all aspects of an admission, coordinate with appropriate team members, and ensure for complete documentation in all required databases throughout the admission process.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES FOR THE ADMISSION COORDINATOR:

• Manages the complete admission process either from an initial call or a handoff from a team member.

• Must be able to “convert” the call into a successful admission. This process may take 24 hours, or up to 6 months. Must maintain communication with family for as long as the conversion takes.

• Must be able to build rapport with the family from any stage of the process.

• If a client is deemed not an appropriate fit, provide a clear next step/referrals to families

• Provide potential client’s families or referring professionals with information on the

  Evolve program and various levels of care in an in depth and educated manner.

• Clearly and directly explain insurance coverage and payment options to families and/or

  providers.

• Maintain communication with families, sometimes after typical business hours and

  weekends.

• Establish and report on new referents, clinicians, hospital systems to ensure for ongoing

  relationships. Communicate with marketing department on potential new leads.

• Complete detailed Pre-admission assessment and gather all relevant clinical documents.

• Gather necessary admissions documents/paperwork: including all consents and

  ensuring that all required documentation is collected in a timely manner.

• Communicate the status of each admission to Director of Admissions, Program

  Directors, Utilization Review Team and other appropriate staff; coordinating and arranging physical, social, emotional, and support service requirements during the admission process.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Ability to explain types of treatment modalities and terms used in a treatment setting for substance abuse and mental health treatment, (DBT, CBT, 12-Steps, Smart Recovery, group process etc.).

• Two years of experience in an admissions setting is preferred.

• Familiarity with DSM-IV-TR and mental health diagnoses preferred

• Experience working in mental/behavioral health setting is preferred

• Ability to be empathetic and an active, attentive listener.

• Clear and concise telephone and written skills.

• Strong organizational skills: ability to keep information on each case separate and

  accurate and work on multiple cases at one time.

• Must maintain confidential information

• Must have the ability to work independently

• Ability to effectively learn and utilize computers, various software programs and cell

  phone technologies

• Ability to multi-task and work within a fast-paced environment.

• Reports to Director of Admissions

This is a fully remote position, but candidates must be located in California.
Pay rate is $68,000 - $75,000. Schedule: Monday - Friday